Privacy
At Ruchikoot, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our website www.ruchikoottu.in and purchase our products. By using our website, you consent to the practices described in this policy.
1. Information We Collect:
We may collect the following types of information from you:
Personal Identification Information: This includes your name, email address, phone number, shipping address, billing address, and other information you provide when you create an account, place an order, subscribe to our newsletter, or contact us.
Payment Information: When you make a purchase, we collect necessary payment information. For online payments, this information is securely processed by our third-party payment gateway provider, Razorpay. We do not directly store your sensitive payment details like credit card numbers or CVV codes on our servers.
Order and Transaction Information: We collect details about the products you purchase, order history, and transaction details.
Device and Usage Information: We may collect information about your device (e.g., IP address, browser type, operating system), how you interact with our website (e.g., pages visited, time spent), and browsing patterns through cookies and similar technologies.
Communication Data: We may retain records of your communication with us, including emails and customer support inquiries.
2. How We Use Your Information:
We may use your information for the following purposes:
To process and fulfill your orders, including shipping and delivery.
To manage your account and provide customer support.
To personalize your shopping experience and recommend products that may interest you.
To send you order confirmations, shipping updates, and other transactional communications.
With your consent, to send you promotional emails, newsletters, and marketing communications about our products and offers. You can opt-out of these communications at any time.
To improve our website, products, and services based on user feedback and data analysis.
To detect and prevent fraud and ensure the security of our website and transactions.
To comply with legal obligations.
3. Information Sharing and Disclosure:
We may share your information with the following third parties for the purposes described below:
Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments (including Razorpay), fulfilling orders, delivering products, sending emails, conducting marketing activities, and analyzing data. These service providers are contractually obligated to protect your information and use it only for the services they provide to us.
Payment Processor (Razorpay): For online payments, your payment information is securely transmitted to and processed by Razorpay. Razorpay employs robust security measures, including PCI DSS compliance and encryption protocols, to ensure the safety and confidentiality of your payment data. We do not have access to or store your complete payment details.
Shipping and Logistics Partners: We share your shipping address and contact information with our delivery partners to facilitate the shipment of your orders.
Legal Compliance: We may disclose your information if required by law, court order, or other legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity as part of the transaction. We will notify you via email or a prominent notice on our website of any such change in ownership or control of your personal information.
4. Data Security:
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
Secure Socket Layer (SSL) encryption for transmitting sensitive information during checkout.
Regular security assessments and updates to our systems.
Restricting access to your personal information to authorized personnel only.
Regarding Payment Security: As mentioned above, all online payment transactions are processed securely through Razorpay. Razorpay's secure infrastructure and adherence to industry standards provide a high level of protection for your financial information during online transactions on our website.
5. Your Rights:
You have certain rights regarding your personal information, including:
Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions.
Objection to Processing: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
Data Portability: You may have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us at info@ruchikoottu.in. We may require you to verify your identity before processing your request.
6. Cookies and Similar Technologies:
Our website uses cookies to enhance your browsing experience, personalize content, analyze website traffic, and assist in our marketing efforts. You can manage your cookie preferences through your browser settings.
7. Links to Third-Party Websites:
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Children's Privacy:
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to delete the information.
9. Updates to this Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last Updated" date at the top. We encourage you to review this policy periodically.
10. Contact Us:
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Ruchikoot Food Products
Palakkad
12/383, Neithala, Erattakulam (P.O), Elappully, Palakkad, Kerala, India - 678522
+91 7592 956 446
info@ruchikoottu.in
By using our website, you acknowledge that you have read and understood this Privacy Policy.