Shipping and Delivery Policy
We are dedicated to ensuring your orders are processed and delivered to you efficiently and with care. Please read our Shipping and Delivery Policy to understand our procedures.
1. Shipping Destinations:
We currently offer shipping within India as well as international (UAE, Singapore, Asia ). Please check during checkout if your location is serviceable. We are continuously working to expand our shipping reach.
2. Order Processing Time:
Once your order is placed and payment is confirmed (for online payments) or the order is confirmed (for Cash on Delivery), we typically process your order within , 1-2 business days.
Please note that processing times may vary during peak seasons, holidays, or due to unforeseen circumstances. We will make our best effort to communicate any significant delays.
3. Shipping Methods and Delivery Time:
We partner with reputable courier services to ensure reliable and timely delivery of your orders. The shipping method and estimated delivery time will depend on your location and the shipping option selected during checkout.
Typically, you can expect your order to be delivered within typical delivery timeframe, e.g., 3-7 business days after it has been shipped.
We may offer different shipping options with varying delivery times. These options will be displayed at the time of checkout.
Please note that delivery times are estimates and may be subject to factors beyond our control, such as weather conditions, transportation delays, or local restrictions.
4. Shipping Charges:
A standard delivery charge of ₹50 per kilogram of the total order weight will be applied to your order. The exact shipping cost will be calculated at checkout based on the total weight of the items in your cart.
The applicable shipping charges will be clearly displayed at the checkout page before you finalize your order.
We may offer free shipping for orders above a certain value or during promotional periods. Please check our website for any current free shipping offers.
5. Order Tracking:
Once your order has been shipped, we will send you a tracking number and a link to the courier's website via email or SMS.
You can use this tracking number to monitor the progress of your shipment and get updates on the estimated delivery date.
6. Delivery Process:
Our delivery partners will attempt to deliver the order to the shipping address provided during checkout.
Please ensure that the shipping address is accurate and complete, including a valid phone number for contact during delivery.
If you are not available to receive the order at the time of delivery, the courier may attempt to deliver it again, leave a notification card with instructions for rescheduling, or deliver it to a nearby collection point. Please follow the instructions provided by the courier.
For Cash on Delivery orders, please ensure that you have the exact order amount ready at the time of delivery.
7. Undeliverable Packages:
In the event that a package is undeliverable due to an incorrect address, recipient unavailability after multiple attempts, or refusal to accept the package, the package will be returned to us.
If you wish to have the package reshipped, you will be responsible for the additional shipping charges.
For undeliverable packages, a refund may be processed as per our Refund Policy, deducting the original shipping charges.
8. Contact Us:
If you have any questions or concerns regarding our Shipping and Delivery Policy or the status of your order, please do not hesitate to contact us at:
Ruchikoot Food Products
Palakkad
12/383, Neithala, Erattakulam (P.O), Elappully, Palakkad, Kerala, India - 678522
+91 7592 956 446
info@ruchikoottu.in
By placing an order on our website, you signify your acceptance of this Shipping and Delivery Policy. Ruchikoot reserves the right to modify or update this policy at any time without prior notice. Please review this policy periodically for any changes.
Phone: +91759295644